By using our website, you consent to the data practices described in this policy.
1. Information We Collect We collect information that you voluntarily provide to us when you make a purchase, sign up for our newsletter, or contact us.
-
Personal Information: When you place an order, we collect personally identifiable information, including your name, shipping address, email address, and phone number (e.g., 901-571-2813).
-
Payment Information: We collect payment details (credit card numbers, billing address) to process your orders. Note that we do not store your full credit card details on our servers; transactions are processed securely by third-party payment providers (e.g., Stripe, PayPal).
-
Order History: We maintain a record of the products you have purchased (e.g., Body Balms, Hair Oils) to assist with returns, re-orders, and customer service.
-
Automatically Collected Data: Like many e-commerce sites, we automatically collect certain information about your device, including your IP address, browser type, and operating system, to help us optimize your shopping experience.
2. How We Use Your Information We use the information we collect to:
-
Process and fulfill your orders: This includes shipping products to you and sending order confirmations.
-
Communicate with you: We use your email or phone number to provide updates on your delivery, respond to your inquiries sent to connect@rlaorganics.com, or address customer service issues.
-
Improve our products: We may analyze customer feedback and purchase trends to refine our organic formulations.
-
Marketing (With Consent): If you opt-in, we may send you emails about new products, special offers, or our latest blog posts on natural wellness. You can unsubscribe at any time.
3. Sharing Your Information We respect your privacy and do not sell, trade, or rent your personal information to third parties. We only share data with trusted service providers who help us operate our business:
-
Payment Processors: To securely process your payments.
-
Shipping Partners: To deliver your package (e.g., USPS, UPS).
-
Email Services: To send you order confirmations and newsletters (only if you have opted in).
-
Legal Compliance: We may disclose information if required by law or to protect the rights and safety of RLA Organics and our customers.
4. Cookies and Tracking Our website uses cookies (small data files stored on your device) to help you navigate our site efficiently and perform certain functions, such as keeping items in your shopping cart. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our store.
4.1 Third Party Links Our site may contain links to other websites. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before providing any personal information.
5. Data Security We implement industry-standard security measures to maintain the safety of your personal information. Your payment data is encrypted during transmission using Secure Socket Layer (SSL) technology. While we strive to use commercially acceptable means to protect your personal data, please remember that no method of transmission over the Internet is 100% secure.
6. Your Rights You have the right to:
-
Access the personal information we hold about you.
-
Request corrections to any inaccurate data.
-
Request the deletion of your personal data from our records (subject to legal retention requirements for tax and accounting).
To exercise these rights, please contact us at connect@rlaorganics.com.
7. Children’s Privacy Our products and website are intended for general audiences and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.
Contact Us If you have questions or comments about this policy, please contact us:
RLA Organics Phone: 901-571-2813 Email: connect@rlaorganics.com Location: Memphis, Tennessee